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more on my blog: www.loiclemeur.com The word of mouth in public has never been as fast and worldwide with the Twitter growth. More important than marketing or advertising is what your community, your users, are saying about your product or your brand. Listen first to everything being said about your brand on Twitter search (follow the space as well, your competition and the key players) Sort what you see into categories, here are a few: complains product suggestions new features requests …
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